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KMA and KHA Release Public Service Announcement Educating Patients on Changes to Healthcare System as Services Reopen





May 6, 2020

Media Contacts:

Emily Schott
Kentucky Medical Association

Ginger Dreyer
Kentucky Hospital Association

KMA and KHA Release Public Service Announcement Educating Patients on Changes to Healthcare System as Services Reopen

The Kentucky Medical Association (KMA) and the Kentucky Hospital Association (KHA) have partnered to create a public service announcement (PSA) that aims to educate patients on some of the changes they may experience as the state begins the phased reopening of healthcare services.

“We want Kentuckians to feel comfortable seeking needed care at our hospitals and clinics, but we also want to be sure they are aware that certain elements of the process may look different than they did before,” said KHA President Nancy Galvagni. “This PSA emphasizes that patients can expect the same quality care, but we are taking additional precautions to ensure the safety and health of everyone involved.”

The PSA also notes that telehealth will continue to be the preferred method for non-emergent/urgent appointments.

“Telehealth remains the safest way to visit with your physician during this time. Many insurers and the government have relaxed rules to allow for visits to occur through simple and familiar platforms, such as through a telephone call or videoconferencing tools such as FaceTime or Skype. Having an appointment via telehealth is easier than ever,” said KMA President Brent Wright, M.D.

If patients do need to visit healthcare facilities, they are advised that they will be asked to wear a face mask and the check-in and waiting room process will look different in accordance with social distancing guidelines.

“Kentucky’s hospitals and physicians have always been there to serve the patients of the Commonwealth, and we want them to know that they can continue to seek and receive the care they need, even if the process and logistics look a little different,” said KHA Board Chair Garren Colvin.

The PSA is available free of charge and can be downloaded here.


About the Kentucky Medical Association

Established in 1851, the Kentucky Medical Association is a professional organization for physicians throughout the Commonwealth. The KMA works on behalf of physicians and the patients they serve to ensure the delivery of quality, affordable healthcare.

Members of the KMA share a mission of commitment to the profession and service to the citizens of this Commonwealth that extends across rural and urban areas. From solo practitioners to academicians to large, multi-specialty groups, KMA is the ONLY state association representing every specialty and type of medical practice in Kentucky.

About the Kentucky Hospital Association

KHA was established in 1929. The Association represents hospitals, related health care organizations and integrated health care systems dedicated to sustaining and improving the health status of the citizens of Kentucky. The Association is headquartered in Louisville.

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