The devastating flooding in the eastern part of the state late last month has left thousands of Kentuckians in need. KMA is sharing the resources below for physicians to utilize for themselves, their communities, and their patients. KMA thanks Kentucky Voices for Health for compiling and sharing this important information.
The Disaster Distress Helpline:
- Call 1.800.985.5990
- Text ‘TalkWithUs’ to 66746
- Visit disasterdistress.samhsa.gov
9-8-8 is live & available to support both you & your loved ones.
As of July 16th, 2022, the 9-8-8 crisis and suicide prevention support hotline is live. If you have a mental health emergency or are with someone who is, call 9-8-8. If you have a substance use disorder (SUD) that is not a medical emergency, call 9-8-8.
- 9-8-8 is a robust, comprehensive crisis response center where Kentuckians *will* be answered by another real Kentuckian, trained to provide support and offer guidance to other resources. There is hope. 9-8-8 can help.
KMA also offers its “Be Well. Stay Well. Physician Health Program” to physician members in rural areas of the state. The program offers six visits with a licensed therapist through The Woodland Group of Lexington. For more information and to schedule an appointment, visit https://kyma.org/public-health/physician-health-program/
Kentuckians are being encouraged to visit redcrossblood.org to find a blood drive or donation location near them if they would like to donate blood to help Eastern Kentuckians in need.
This latest tragedy to strike Kentuckians still has many of us in disbelief – the power of water and nature is often underestimated. We know the weeks and months ahead will be extremely difficult for thousands of Kentuckians living in an already distressed region of our state. If you want to help and are in a place to give, we encourage you to consider donating to the official Eastern Kentucky Flood Relief Fund.
- Please visit the Governor’s Office page for Flood Recovery Resources and Donation/Volunteering Informationif you are interested in additional ways to help our fellow Kentuckians at this time.
Medicaid & SNAP Resources for Flood Survivors
Need immediate and direct assistance with prescriptions from your Medicaid Managed Cara Organization?
DMS is working to ensure Medicaid members impacted by the state of emergency due to flooding in Eastern Kentucky have access to healthcare resources and supports, including medications.
Members with a Managed Care Organization (MCO) such as Aetna; Anthem; Humana; Passport by Molina; UnitedHealthcare; or WellCare should contact their MCO member services listed on their member card for assistance or dial the following numbers:
- Aetna: 1-855-300-5528
- Anthem: 1-855-690-7784
- Humana: 1-800-444-9137
- Passport by Molina: 1-800-578-0603
- WellCare: 1-877-389-9457
- UnitedHealthcare: 1-866-293-1796
For MCO pharmacy assistance, call MedImpact at (800) 210-7628.
Information for Home Health, Private Duty Nursing & Nursing Facilities
The DMS Division of Long-Term Services and Supports is reaching out to providers of Home Health (HH), Private Duty Nursing (PDN), and Nursing Facility (NF) services, as well as those members they serve, to address emergent needs. If this applies to you, please complete the appropriate form by clicking on the bullet point that describes your situation.
- A provider of HH, PDN, or NF services
- A member who receives HH or PDN
- Trying to locate a member who resides in an NF and may have been evacuated due to the flooding
Many HH, PDN, or NF providers and members may not be able to access or complete an electronic form at this time. If are an HH, PDN, or NF provider or member and need assistance to complete these forms, call the 1915(c) Waiver Help Desk at (844) 784-5614 and choose option #6. A DMS staff member will record your responses for you. If you have not been affected by the flooding, but know a HH, PDN or NF provider or member who has, please let them know about this form.
SNAP & Department for Community Based Services (DCBS) Information
Several Eastern Kentucky DCBS offices are inaccessible and/or closed because of flood damage. If you reside in an affected county & need in-person service, please check for the alternate DCBS office where DCBS staff will be able to serve you. Customers also can call 855-306-8959 or visit kynect.ky.gov for assistance with benefits. Clients in flood impacted areas can also be served at other nearby DCBS locations; search by county to find these locations here.
Kentuckians who need a replacement EBT card should follow these instructions:
- If able to receive mail at the address they have on file with DCBS, call 888.979.9949 to request a replacement card.
- If unable to receive mail at address and are receiving mail at a temporary location, contact DCBS at 855.306.8959 to update this address information and request a new card once the address has been changed.
To report child or adult abuse, neglect or exploitation, call 877.597.2331. And always call 9-1-1 for immediate help in these matters.
Assessing Flood Impacts on HCBS Participants & Providers
The Department for Medicaid Services (DMS) has compiled a list of flooding recovery resources for Medicaid members, 1915(c) Home and Community Based Services (HCBS) waiver participants, and others. The listing also includes ways to help flood survivors.
This is not an exhaustive list of resources available. If you are aware of a resource that could help, please email us at MedicaidPublicComment@ky.gov.
If you are a 1915(c) HCBS waiver participant or provider affected by the flooding and in need of assistance, please fill out the appropriate form below.
Many providers and participants may not be able to access or complete an electronic form at this time. If you or anyone needs assistance to complete these forms, call the 1915(c) Waiver Help Desk at (844) 784-5614 and choose the prompt for the applicable waiver program. A DMS staff member will record your responses for you.
If you have not been affected by the flooding, but know a waiver provider or participant who has, please let them know about this form.
If you have an urgent waiver-related need due to the flooding, you can also contact the 1915(c) Waiver Help Desk by phone at (844) 784-5614 and choose the prompt for the applicable waiver program or by email at 1915cWaiverHelpDesk@ky.gov.